Cannot Topup

[Anonymous]

I bought a PAYG phone earlier today, and have tried to top up via 4444, and online, but repeatedly tells me there's a problem. 

Can I get some help with this asap please, as I'm without a phone and need one.

[Cleoriff]

Hi @Anonymous

I presume the phone you bought has an O2 sim payg sim in it?

Have you looked at these various ways of topping up?

http://www.o2.co.uk/help/pay-and-go/topping-up#qs

If you continue to have problems try ringing CS on 4445...(though they will be closed until tomorrow now)

[jonsie]

Banking app, atm or off licence are the only ways to top up tonight now.

[MI5]

You'll need to register your card first before you can use it to top up online.

[Anonymous]

How are you trying to top up?

Via voucher, card or auto top up?

[Anonymous]

Cannot call customer services as I have no credit.

It is a cheap non smart phone which I needed until my replacement phone came (lost my usual phone), so it has no apps/internet etc.

I'm trying to use a debit card. 

Where do I go to register a card? Cannot find it anywhere.

[jonsie]

You can only register a card by calling customer service which you should do once you have credit. I would suggest you go to a retailer and buy a voucher or top up at the ATM for the first top up.

[Anonymous · Accepted solution]

Doesn't matter, online chat guy said the first top up needs to be done via a e-topup card/voucher.

Really should state that somewhere when you buy the phone, or at least on the website.

[Anonymous]

It's a voucher the first time because you need to have credit on the phone first to actually be able to call cs to activate the e top up card

[jonsie]

A bit ridiculous though in my opinion. The first top up should actually register the first card. This never used to be an issue...