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Cancelling

Jonnyb82
Level 1: Joiner
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I want to cancel my contract. I have the o2 sim as part of virgin tv deal. I don’t use the sim so can’t log in to my o2 account as I can’t get the security check number. 

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madasaf1sh
Level 77: Grand Master
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@Jonnyb82 

 

You are going to have to use the sim card to get security code, put it in a phone to get the code.  and follow this guide to cancel Guide: Cancelling Your Contract 

Also be aware that if you are still in contract with Virgin the sim forms part of that contract and they will increase your costs to cover the discount given and also reserve the right to remove all benefits applied to the account as part of the Volt package, and you will need to pay any termination fees to o2 if you are still in the minimum term. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 77: Grand Master
  • 10829 Posts
  • 59 Topics
  • 3118 Solutions
Registered:

@Jonnyb82 

 

You are going to have to use the sim card to get security code, put it in a phone to get the code.  and follow this guide to cancel Guide: Cancelling Your Contract 

Also be aware that if you are still in contract with Virgin the sim forms part of that contract and they will increase your costs to cover the discount given and also reserve the right to remove all benefits applied to the account as part of the Volt package, and you will need to pay any termination fees to o2 if you are still in the minimum term. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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