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Cancelling a contract

Binx333
Level 1: Joiner
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Registered:
How do I cancel my contract?
It's come to an end, and when I click on 'leave 02' it says to contact us, but then there's no details of who or how to contact!
I'm in Australia and don't want to be charged a fortune to call them and be on hold for ages. Is there an email or 'chat' I can use
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Bambino
Level 84: Resplendent
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Registered:

@Binx333 You can call for free from your O2 mobile number on +44 344 809 0202

You can also call the 0800 numbers in the link below if you use Skype.

Guide: Coronavirus Community Help and Support 

Obviously you need to be aware of the time difference, and also the fact that there are limits on the numbers of staff at the moment, so patience trying to get through will be needed.

I DO NOT WORK FOR O2



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Cleoriff
Level 94: Supreme
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Registered:

@Binx333 

A guide to cancelling your contract here.

Guide: Cancelling Your Contract 

Veritas Numquam Perit

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LukasB
Former Staff
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Registered:

Hey @Binx333 did you manage to get in touch and solve this issue or do you need further assistance?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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