Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Replacement phone

4 weeks ago Dpd collected my phone to send to O2 for inspections on my insurance claim and I was told that I'd have a replacement device sent to me within 5 days however it still hasn't arrived. I called them numerous times for an update but they wer...

Resolved! Upgrading

Hi there my friend is Considering upgrading her sim only deal to a deal with a mobile phone it's saying that she can upgrade now via O2 but we have seen a way better deal with Affordable mobiles on an O2 upgrade would we be able to do that?Many thank...

Resolved! Sim deal

Got a new £10 Sim only deal and the first payment is £10.98 why is that.

Resolved! Has my PAC code been accepted?

Hi I entered my PAC code when I signed up to O2. When sim arrived yesterday I had a new number! I followed instructions on online form to give PAC code, but there was an error message first time I did it. 2nd time I got a confirmation but as it was o...

Resolved! Late payment

Hi there,I’ve tried to call customer service regarding my late payment on my account. Due to being furloughed I haven’t had a great source of income coming in over the last two months. However, I get paid a week on Thursday & will be able to pay the ...

Wife charged for me chasing my phone

My phone recently got sent off for repair. I had to chase it and it got sent to the wrong address. I had to use my wife's phone to chase this and she has been charged by her provider. How do I claim this charge back from O2?

Resolved! International calls

Hello , i would like to know , how much is per minute calls to landlines to Turkey

Resolved! WiFi dropping out

Hi, I’ve recently upgraded to an iPhone SE2020 and now my phone keeps dropping out of WiFi. My old iPhone 5 had brilliant signal all of the time. Does anyone know why this might be..... I do have a smart meter and I wondered if this could be the caus...

Number not transferring??

So it's a month into receiving my new phone and sim, but my old number just will not transfer over!? I've tried everything, texting 202, filling in the online form, switching off both devices, both me AND my mother calling services, doing internal tr...

Resolved! Cancellation of contract and Bill Issue

Hi there, I have an issue with a bill from O2. I've put an end to my O2 contract and I've been disconnected on May 15. Since then, I obviously don't have access to any O2 services. Today, I received an email regarding my bill for May and the amount f...

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