Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Order cancelled still arrived

An order for a tablet was confirmed that they had cancelled but arrived today

Resolved! No service

Recently ported my number from Vodafone to O2 and haven’t had any service since. It’s been 15 days as they’ve told me to wait 7 working days for it to fully complete. They’ve recently disconnect and reconnected the number and that hasn’t worked eithe...

Upgrade

Hi I've upgraded to a new s20 from a s8 2 days ago how long does it normally take?

Resolved! Adding insurance

I wanted to know how i can add on insurance to my pay monthly phone ?

Resolved! Can't sim swap!!

I have upgraded my tablet to a phone for my daughter. I can't do the sim swap as I dont have my old sim card and I can't get to speak to anyone on the phone. Any ideas??

Remove Adult content lock

Basically I’d like to know how I’m supposed to have my O2 Adult content lock removed on my pay monthly contract without having ethier a Credit Card,Passport or a Drivers licence ?

Resolved! Change my spend limit on tablet so I can make calls and send SMS.

Hi. How do I change my spend limit on my tablet so that I can make calls and send texts? Is that even possible with a tablet? It has a number, tho I dont know what it is at the moment.

Resolved! Paying off contract

I just want to pay off my contract that ends in a few months as O2 has cancelled partnership with Carphone Warehouse and I want to get on a new contract with CW. Why is it so difficult to do this? There is no information on how much is left on your c...

Resolved! o2 blocked my phone

hello, so ive tried paying my bill i paid my sim card but was waiting to get paid a week later to pay my phone bill and the o2 app doesnt work my phones been blocked so i cant recieve texts to log into my o2 to pay i cant call out on my phone and im ...

End of Contract and Airtime Query

Hi, I’m really hoping someone here can help me as I cannot get in contact with customer services for obvious reasons.My contract is up in July and o2 has said I can upgrade now. I am on a new refresh contract (think that’s what it’s called) with £40 ...

O2

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