Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC Code not working

I'm trying to move my phone number from my old (O2) phone to a new (EE) one. I have texted PAC to 65075 and was sent a code. I went through the process to change it over online and was told that I'd receive a text on the day it was supposed to change...

Upgrade Verification Code

Hello, I'm trying to upgrade my current phone as it is broken and no longer works. When I go through the upgrade process the site wants to send a code to my phone to verify my account but because my phone is broken, I won't be able to see the code. I...

Airtime bill

For Apple Watch series 5 I was told my bill will always be £24.50 but in the last 2 months my bill has been like £62 and most of that is for my airtime bill I don’t understand why it’s this high as I rarely use my watch just use it for my exercise

Can I upgrade data on pay monthly plan

Can I upgrade data on my plan

Resolved! Help please

Hi,I have place an o2 upgrade order for a Xiaomi minmixx 3 5g however I did something wrong and the current £115 off offer hasn't gone too. O2 have said on the phone the only way to get the offer is to cancel and upgrade again. Its too late to cancel...

Transfer from fingerprints to facial ID

How do I ensure that all my apps that use finger print ID are transferred across to my new I phone 11 pro max?

Resolved! Changing account but not number

I had a BlackBerry keyone that I purchased at car phone warehouse 2 years ago and has now died . I went to get an upgrade but could not remember my light in details so had to make new account but despite my working this out with chat support at 02 ye...

My new phone and sim has no service or network

My new phone and no sim has no service on the SIM card. I’ve tried everything. I believe I need a new one

Bolt on

I've added a bolt on and isn't showing on my account.

Cancelling a contract

How do I cancel my contract?It's come to an end, and when I click on 'leave 02' it says to contact us, but then there's no details of who or how to contact!I'm in Australia and don't want to be charged a fortune to call them and be on hold for ages. ...

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