Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Settling outstanding device plan

Hi,Apologies in advance if this has been asked before but I’m trying to make a payment to settle what is left on my device plan.Tried calling 202 and tried doing it through the app but neither are helpful. Am I able to make this payment or has it bee...

Resolved! Upgrade

Hello,I am currently on SIM only monthly contract, which is about £20+ per month. Now looking to purchase a new handset (pay monthly which is £36 per month). The website says 'Good news. You can upgrade today'. My question is: If I upgrade to a new h...

Texting my family in Germany

My Samsung A50 updates and ever since I have been unable to send texts to my family member in Germany.

Free gift

When I took out this contract I was told I revived a free gift I waited 14 days as instructed and chose the speaker with garden spike I have never received it was just wondering why

High airtime bill I can’t pay

Last month I had to make two calls to the US due to a relative being stranded with suspected corona in New York. The bill for these two calls was £160 making my airtime bill £209. I can’t afford to pay this all at once and didn’t realise the standing...

Payment

Hi can you help me with my bill cause my phone and ipad comes to £55.75 and then its saying over due £23.oo

Need a receipt

got new mobile online with O2. To claim my free grift from Samsung, I need a receipt , which I did not receive. How do i GET A RECEIPT FROM o2?

Lost receipt for mobile phone

I previously had an O2 phone contract the contract was up so I took out a sim only deal. I have insurance not with o2 and the mobile is broken, I can't find the original receipt as I need to show that as proof of ownership. Are 02 able to provide me ...

Resolved! O2 Open Family and Friends discount

Hi, I need some help with how to apply the F&F discount code to my daughter's account over the phone, please. I gave my daughter one of the 2 codes given to me on the O2 Open website to use on her Upgrade, and we have been having issues trying to get...

Resolved! Calls

I have unlimited calls and texts on my monthly allowance. I need to ring a number ‘0333’ and was wondering will this be charged as an extra on my bill?

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