Cancelling Contract?

[Anonymous]

I am giving my 30 days notice to cancel my contract on the 11th Nov., as my contract ends on the 11th Dec.

What happens afterwards? Do I cancel the direct debit from 11th Dec. also?

Plus I want to keep this number but I will be taking out a completely new contract. So how do I do that?

[MI5]

I give up.
Call 202 and cancel the contract
But it has to be done by the person who owns the contract, ie, not you.

[Anonymous]

O2 are useless. The store plus customer service is telling me different things every time.

Thanks for your time

[perksie]

You will also have to pass a credit check too and you must be on the Electoral Roll.

[Bambino]

The current contract is not in your name. You cannot cancel it, even though you are paying for it. It has to be canceled by the person whose name the contract is in. If you follow the advice given to you by MI5 you should be able to do this in store with no problem.

[MI5]

Note, you will lose your number by cancelling the current contract unless you move it to a PAYG SIM first.....

[Bambino]

I don't see this ending well 

[MI5]

You can only do so much to help......
I can see exactly where this will end up and even predict the next post in a couple of weeks time

[perksie]

It does help if you have a basic understanding of what a contract is and the obligations incurred and how it works.

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[Bambino]

It's unfortunate that the OP has been given conflicting advice by CS and in store. I think if she follows MI5's advice she can sort this quickly, but we can only hope she does. I don't think she's aware of the credit check process either.

[MI5]

If it's a franchise store they will want to push her to a new contract. It's wrong but they will be pushing sales targets...... 😞