Loyalty Bonus Not Applied

[Anonymous]

After many years with o2 (and BTCellent before that!) i went from PASG to Pay Monthly... On the offer of a £13 discount on a £24 a month contract (so £11 per month)

For the first 5 months of the contract my discount was not applied, so i have overpaid a total of £65.

O2 gurus have acknowleged this and have said they will sort it out 'on my next bill' but they have said that multiple times for the last few months now!

I am now into the last month of my contract and don't know what to do!

Has anyone else had a similar problem and managed to get it resolved???

[Anonymous]

I would make a complaint :http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

[Anonymous · Accepted solution]

Hi,

Ring 02 on 202 and ask to esculate this to a senior agent / line manager.

[Anonymous]

Having same problem, loyalty bonus was applied for a while then not had it for the last 3 months, spent 3 hours on on-line chat getting nowhere with the customer service rep. So went into O2 store very helpful lady spent 2 hours chating on the phone and I was told it was soerted and as I had ovepaid would not pay anything for next couple of months,just had bank statement and full amount has been taken again feel like talking to a brick wall ,loyalty bonus ends feb 2014 according to my account .

[PhoneChanger]

With the most recent bill there is it possible that the bill had been generated and the amount requested before the store was able to sort the discount out?

[Anonymous]

Hi, I paid for 2 landlines and 2 broadbands for 1 month. After hours of phone calls to 202 ( talked to 202 different people I got all back in credit and also something extra as compensation for the hustle.

[Anonymous]

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@Anonymous wrote:

Hi, I paid for 2 landlines and 2 broadbands for 1 month. After hours of phone calls to 202 ( talked to 202 different people I got all back in credit and also something extra as compensation for the hustle.

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Good to hear you were sorted.

[Anonymous]

I have got on the top of the list of enoying customers o2 worldwide. But I was happy very happy.:smileyhappy:

[Anonymous]