Solved: Cancelled contract

Anonymous · ‎12-09-2013

Hi

I contacted O2 on 23 July 2013 to cancel my contract. I was assured that contract would end 23 August on 3 separate occasions. Billed on 2 September for whole of September. Contacted via live chat who advised disconnection was 23 August but it had not gone through properly. Told I had to give another 30 days notice. Said I had already done so and it was O2's fault. They have now sent me a disconnection bill for the whole of September again. Not happy.

What's the best thing to do now 😞

adamtemp64 · ‎12-09-2013

You should have rang 202 and not live chat.

If you can use another o2 phone ring and explain on 202 they should sort it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎12-09-2013

You should have rang 202 and not live chat.

If you can use another o2 phone ring and explain on 202 they should sort it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

perksie · ‎12-09-2013

If Adam's suggestion doesn't do it make a formal complaint:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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