on 01-03-2017 16:26
on 01-03-2017 16:26
Hi, I have just cancelled 2 Pay Monthly contracts, 2 days after taking them out.. (twins birthday unwanted gifts)
I was told by the retentions team even though neither has been used and its within 14 days I still must give 30 days notice to cancel.
Is that correct? as it seems a bit unfair that I have to pay for 2x30 day contracts that will not be used....
01-03-2017 16:27 - edited 01-03-2017 16:28
01-03-2017 16:27 - edited 01-03-2017 16:28
No, you pay nothing unless there has been any calls, texts or data used in which case you only pay for what you used and not the full month.
http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
on 01-03-2017 16:31
Thanks, I thought so,but when questioned the lady was adament that I have to give 30 days notice..
Will be chasing this uo again......
on 01-03-2017 17:24