Solved: Cancellation of texting from O2 website

Anonymous · ‎09-11-2013

I pre-paid for texts on the website, most of which is un-used. Has my money been stolen or will it eventually be credited to my mobile account?

adamtemp64 · ‎09-11-2013

the faq about the closure of this service stated you had to use them up before the service closed.

I am trying to find the link now

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5 · ‎09-11-2013

You will have to contact O2 and ask for a refund. O2 is not in the business of stealing from customers. I'm sure they wouldn't be allowed to trade if that was the case, would they?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎09-11-2013

the faq about the closure of this service stated you had to use them up before the service closed.

I am trying to find the link now

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎11-11-2013

think O2 said if you don't use your text money by the cancellation date you will lose it. Not stealing then, just confiscation!

Bambino · ‎11-11-2013

If you were given ample warning it isn't any of the things you say it is.

I DO NOT WORK FOR O2

Anonymous · ‎08-09-2014

Good, you're going to give me my money back then, or, credit my mobile phone with it.

regards,

John Pearson.

jonsie · ‎08-09-2014

Doubtful

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-09-2014

It appears strange that the OP has taken 9 months or so to come back on this one.

The closure of the service was announced to all those registered including myself. Any unused credit went with the closure.

jonsie · ‎08-09-2014

Even less of a chance for a satisfactory outcome after so long. The OP just needs to move on and write this off.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-09-2014

Agreed @jonsie. If the OP had been that bothered they would have contacted CS last year.

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