Solved: Cancellation of UK contract

PetraGensch · ‎09-11-2022

I need to cancel my contract with O2 UK, as I don't reside in the UK anymore. My new contract is with O2 in Germany and my UK bank account is now closed. You won't be able to draw payments out of it anymore. Please be advised that I am deaf and no-one here speaks English, so I can't converse via the telephone. Please email me for further discussions and to send me a final invoice with your bank details, so I can transfer the outstanding money from my German bank account

gmarkj · ‎10-11-2022

You can also message o2 on social media @PetraGensch

(Twitter | Instagram | Facebook)

And other ways to cancel are in this guide Guide: Cancelling Your Contract

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

PetraGensch · ‎09-11-2022

Sorry, please ignore this message. I thought that I was mailing someone at O2 UK...

MI5 · ‎09-11-2022

@PetraGensch

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎10-11-2022

You can also message o2 on social media @PetraGensch

(Twitter | Instagram | Facebook)

And other ways to cancel are in this guide Guide: Cancelling Your Contract

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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