Cancel the pay monthly sim card order and direct debit

[Mill]

Hi, I have ordered o2 pay monthly sim card order online，but I have changed my mind and I may choose another provider. Can I cancel this order ahead of the delivery of sim card？And I have entered my bank account information for the credit check. Will this influence my following credit check f I won't activate my sim card？

[MI5 · Accepted solution]

@Mill 

You need to return it under the change of mind policy https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy and the credit check is now done, so cannot be undone.

[Mill]

Thanks for your reply. I just wonder can I directly call 0344 809 0202 to cancel this order ？

[MI5]

@Mill 

You can try but it's unlikely.....

[Mill]

ehh... I just do not want O2 to ship me a sim card that I won‘t use, it also wastes their resources. Or could you tell me their other contact details ？Many thanks for your help.

[MI5]

@Mill 

All numbers we know here 

Guide: Coronavirus Community Help and Support