Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Declined contract

Hi guys,So on Tuesday I purchased the galaxy s20 from mobile phones direct on 02. No problems.It was sent out for delivery for Wednesday. However, during this time period I realised I had ordered the wrong phone (I wanted the 5g version). So I rung u...

Swap Sim cards

I am a new customer to O2. Have received sim card . Cannot get hold of anyone to speak to just need help before I start in how to transfer over to O2 from my Talk Talk sim card, keeping my existing number. I gave the PAC code to O2 when I signed up f...

No internet on data only

My internet and radio app on iPhone SE 2020 works fine on WiFi but as soon as the WiFi goes and the mobile data kicks in I loose all connection. The 4g symbol appears on the left and I have a full phone signal. I have plenty of data left so can’t und...

Mobile data

I’m not getting any mobile data if I’m not in the house on WiFi then I get no internet, I’ve checked my account n I’ve got my full data allowance left.

how to%20get%20my%20existing%20SIM%20to%20work%20in%20a%20new%20phone

How do I get my current SIM to work in a new Phone? I know how to change it but it tells me that ther is no SIM present?

New Contract and Change of Address

I was placing a new order and realised I had forgotten to change my address from when I moved in September. So I changed this via My O2. I placed the order, and it asked me to confirm my home address, and my billing address, which I confirmed as my n...

O2 Recycle Bill Credit

Hi, I am thinking of recycling my phone once I have upgraded. If I choose to have my payment through bill credit, does this mean that will pay my monthly bill until the recycle money runs out?

Resolved! using an unlocked phone from another network

I had my Galaxy S10 phone stolen, so i am now using my wifes Galaxy S8 which has been unlocked from EE, I can use the phone to make calls and use the apps when using wifi, however, I can't seem to use my data to access apps when not connected to wifi...

Swapping numbers

Hi there yesterday I swapped my contract number to my pay as you go number (which will be my main contract number) which happens this morning but my old contract number has not been transferred as my pay as you go number. If one of you O2 gurus could...

Payments being declined

HiI am trying to pay my contract that is overdue but it will not accept either one of my cards. What do I do? Thank you

O2

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