Hi, this maybe one for @Dave-O2. Sorry not sure how to tag him on here and don’t want to just contact directly as that’s just rude.
I had the iPhone 15 pro max (since May 24) and used this to switch up to the Z flip 6. I did this on the phone as wanted to be able to use the cable to transfer data between the 2.
I used the flip for a week and called o2 to utilize the 14 day cancellation and requested to keep my iPhone (as I hadn’t sent this back yet).
I was told this is fine so have sent the flip back.
Im advised my contract is now sim only and that my iPhone has been paid off (which isn’t the case). I assumed I’d still continue paying this monthly along with the airtime as before the switch up. I don’t want hit with a large bill to pay the outstanding device plan for the iPhone.
So my questions are…..
should I have sent the iPhone back too as the switch up had been agreed and;
are customer services incorrect advising me I can keep it ?
I’ve been told my multiple staff that the iPhone has been paid off and it’s worrying me as that’s not the case. I just need a definite answer as it’s driving me mental.
Switch up has also been removed but that’s maybe a good thing as I won’t go through this again.
Next time if I get it back it’ll be done in store.
