Cancel sim only

[PJL0409]

Hi, how do I cancel my sim only ? There’s no info on app, the deals available at other providers seem far better at the moment

[Cleoriff]

Info here @PJL0409 

Guide: Cancelling Your Contract 

With Sim only, you will have to pay off the remaining months of your cpntract, then ask for your PAc to move to another network

Guide: How to get your PAC [June 2021 Update] 

Edited to add name

[Marjo]

Hi there @PJL0409 , welcome to our community! Sorry to hear you wish to cancel your SIM only contract. 

There's some good info above from @Cleoriff on what to do so hopefully you're all sorted.  Let us know if you have any additional questions the community could help with anytime.

[PJL0409]

I’d still like to cancel but there’s never any agents available in chat and on phone, I was out of contract over a year ago...very frustrating but I suppose you need to make it hard for people to cancel

[MI5]

@PJL0409 

Was there a problem cancelling by text as in the link given above?

Guide: Cancelling Your Contract 

[PJL0409]

It doesn’t work when you have multiple numbers associated with one account, it refers you back to my o2

[MI5]

Ahhhh. You didn't say that before @PJL0409 

Try these numbers to call, at 8.00am is best Guide: Coronavirus Community Help and Support 

Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[PJL0409]

Thank you, a painful phone call 🤦‍♂️Was hoping to solve this via chat but thanks for the advice anyway

[MI5]

Even if you could get on to chat, I wouldn't trust them to cancel it correctly @PJL0409 

[Cleoriff]

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@PJL0409 wrote:
It doesn’t work when you have multiple numbers associated with one account, it refers you back to my o2

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Yes it does @PJL0409  Pity that wasn't mentioned previously lol.