Is this a new order. If so contact Sales.
0800 081 0255
Otherwise
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you
Whatever you do don't cancel your Direct debit as a means of leaving. It will effect your credit record
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
