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Cancel Click and collect order

Hutchy
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Hello 

I made a click and collect order 3 days ago and went into the store to collect the item but didn't have the required ID in which I was refused the item so I spoke to someone on the my02 app to cancel the order so I could re order for delivery instead, I was told it would be within 24 hours. So it's now been 3 days and 3 times of been told my order is in the progress of been cancelled.

 

I can't physically make another order until the current order is cancelled has anyone got any advice for me please? 

 

Also I have spoken to 02 over the phone as well but still to no avail.

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jonsie
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Hi 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

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Hutchy
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I have spoken to someone from customer service and I was told they have sent a cancellation request and the order will be cancelled within 24 hours. I understand that times are tough still but after 3 days of been told the same thing it's quite frustrating

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jonsie
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It shouldn't take 3 days to cancel an order off the system

You must call them again @Hutchy 

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Hutchy
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That is my thoughts exactly, I'm also thinking I should of had some sort of email or text regarding the nature of my issue but I haven't so I do feel like I'm being messed around

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MI5
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Let's see if @O2Emma can help you @Hutchy 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Hutchy
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Any help will be greatly appreciated.

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O2Emma
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Evening @MI5 I will pick this up thanks 😀

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O2Emma
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Hi @Hutchy I will send you a private message so I can look into it for you.

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MI5
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Thanks @O2Emma 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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