Cancel Click and collect order

[Hutchy]

Hello 

I made a click and collect order 3 days ago and went into the store to collect the item but didn't have the required ID in which I was refused the item so I spoke to someone on the my02 app to cancel the order so I could re order for delivery instead, I was told it would be within 24 hours. So it's now been 3 days and 3 times of been told my order is in the progress of been cancelled.

I can't physically make another order until the current order is cancelled has anyone got any advice for me please? 

Also I have spoken to 02 over the phone as well but still to no avail.

[jonsie]

Hi 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

[Hutchy]

I have spoken to someone from customer service and I was told they have sent a cancellation request and the order will be cancelled within 24 hours. I understand that times are tough still but after 3 days of been told the same thing it's quite frustrating

[jonsie]

It shouldn't take 3 days to cancel an order off the system

You must call them again @Hutchy 

[Hutchy]

That is my thoughts exactly, I'm also thinking I should of had some sort of email or text regarding the nature of my issue but I haven't so I do feel like I'm being messed around

[MI5]

Let's see if @O2Emma can help you @Hutchy 

[Hutchy]

Any help will be greatly appreciated.

[O2Emma]

Evening @MI5 I will pick this up thanks 😀

[O2Emma]

Hi @Hutchy I will send you a private message so I can look into it for you.

[MI5]

Thanks @O2Emma 👍