Cancel Click and collect order

[Hutchy]

Hello 

I made a click and collect order 3 days ago and went into the store to collect the item but didn't have the required ID in which I was refused the item so I spoke to someone on the my02 app to cancel the order so I could re order for delivery instead, I was told it would be within 24 hours. So it's now been 3 days and 3 times of been told my order is in the progress of been cancelled.

I can't physically make another order until the current order is cancelled has anyone got any advice for me please? 

Also I have spoken to 02 over the phone as well but still to no avail.

[nudge95]

I've been having a similar issue but today have got a text confirming the order has now been cancelled but i still can't redo the order for home delivery 

[BeckyP123]

I'm having the exact same issue, finally received the cancellation email and text yesterday. If you don't mind me asking how long did it take until you were able to re-order?