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Can you please remove my spending cap

332
Level 1: Joiner
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Registered:

Please remove my £100 spending cap. It more trouble than its worth,  every month I have to call you to remove the block 🚫 

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jonsie
Level 94: Supreme
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Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Guide: Spend caps on O2 

They can remove it for you completely if you wish

View solution in original post

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jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Guide: Spend caps on O2 

They can remove it for you completely if you wish

View solution in original post

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Esser
Level 1: Joiner
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Registered:

Is there any way of removing spending cap by the app??

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MI5
Level 94: Supreme
  • 120555 Posts
  • 605 Topics
  • 18063 Solutions
Registered:

@Esser 

No sorry.

See your other post or above for the answer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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