Can't speak with anyone

[MC1]

I would really like to have a conversation with someone about my bill, but I can't get through on the phone, no one is responding to emails at this time, and the link I was sent for live chat doesn't work. Does anyone have any ideas?

Thanks!

[MI5]

@Dilbert 

You can upgrade to sim only tariffs in your MyO2 and you can migrate your current number to a new O2 contract if you find a cheaper one elsewhere, although CPW have now stopped selling O2 contracts so your choices are limited.

[Dilbert]

Thank you @MI5 The issue is that O2 would like around £40 per month sim only if i upgrade and less than half that if i get a new SIM. Upgrading isn't therefore an automated an option. STAC code is a no go as i want the number. It used to just take a couple of days haggling and they would give you the offer price on a new SIM. But that was a manual haggle process, now unfortunately there is no human, so it needs to be an online process.... hence PAC code and vodafone most likely

[MI5]

I've just upgraded to a simo £20 for 100gb.
Cheap enough for me.

[jonsie]

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@MI5 wrote:
I've just upgraded to a simo £20 for 100gb.
Cheap enough for me.

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Exactly with the added bonus of 6 months Disney +

[MI5]

Yes, been watching Avengers all day

[MC1]

Unfortunately the number provided on the guide goes through to an automated pay as you gk top up line. I need to talk to someone about a payment plan for a contract because of the covid crisis. Email, phone line and live chat are all unmanned as far as I can tell. I appreciate that is difficult at the moment, but they are still sending me emails demanding payment, but I can't reply to them or contact o2 in any other way.

[jonsie]

The only contact options are in the link

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...