This month, I had to verify my identity by using a code that would be sent to me number ending [removed] for account number [removed].
The account was switched from Virgin and I just had it as a back-up in case I lost my phone. Unfortunately I have lost the sim at the moment but have never used the number to date.
I am due to pay £27.07 but due to this change and need to verify my identity I am unable to pay because I can't log in and when I called up I had to type in the phone number on the account which I don't fully know.
Please advise. I am fully able to pay but the change in O2 policy is preventing me from doing so.
Should you need to send me a new SIM, please do so.
I may cancel the account in any case but for now your advice would be appreciated,
Thank-you for your time,
Kind Regards
Paul
