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Can't receive MMS

Anonymous
Not applicable

on ‎04-11-2012 18:18

on ‎04-11-2012 18:18

When I get sent an MMS message, I jsut get a link to view the message rather than the message itself. I have a SIM-free Galaxy S3 but with O2 contract SIM.

 

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MI5
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on ‎04-11-2012 18:24

on ‎04-11-2012 18:24

The S3 should read the details off the SIM automatically for the correct apn settings. I'd try removing the SIM and restarting the phone. If still not working then text "Active" to 2020, save and apply settings then reboot the phone. Do you have MMS enabled on your account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Pickles
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on ‎04-11-2012 18:24

on ‎04-11-2012 18:24

Have you got your media messages set up?  Try texting ACTIVE to 2020 to see if you get your message settings sent to your phone again.

 

Samsung S8
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Anonymous
Not applicable
In response to MI5

on ‎04-11-2012 18:38

on ‎04-11-2012 18:38

I've used MMS before on this contract. My APN settings are mobile.o2.co.uk for internet and O2 Pay Monthly MMS (wap.o2.co.uk). Sent ACTIVE to 2020 but had no reply

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MI5
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on ‎04-11-2012 18:48

on ‎04-11-2012 18:48

May be best to call CS and have MMS re provisioned on your account. Sounds like it has got itself confused....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎04-11-2012 19:41

on ‎04-11-2012 19:41

phone cs & see if you have mms provisioned on your account as it may have been taken off

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MI5
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on ‎04-11-2012 19:45

on ‎04-11-2012 19:45

@Anonymous wrote:

phone cs & see if you have mms provisioned on your account as it may have been taken off

Wasn't that what I said ??
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎04-11-2012 19:48

on ‎04-11-2012 19:48

oops sorry, i'll delete as i wrote from my iphone & wasnt suppose to put that. **bleep** auto correct

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