Can't pay my bill on my o2 app why is this

[Hart97]

I'm trying to pay my airtime plan on the o2 app but it's not going through can someone help

[madasaf1sh · Accepted solution]

@Hart97 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 0800 902 0217 and speak to the Payment Management Team