Can't pay bill online or automated service payment

[Anonymous]

My husband is trying to pay his airtime bill but won't accept payment, he never had problems before and we have made numerous attempts. Just keeps saying payment failed please contact our bank. But his card is working fine elsewhere. I even tried using my card and said the same thing, tried paying with the automated payment line and got refused. So after about 15 attempts he did phone his bank and they said its nothing at the banks end and they even said there has been nothing gone through from o2 to his bank to get rejected, we did manage to pay the device plan after 5 attempts at trying. Is there something wrong with the site. As I even tried making payment around someone else house and was refused. 

[viridis]

Call in the morning without trying online first.

[Toby]

Hi @Anonymous,

Feel free to send me a PM and we can have a chat about your issue here. I'm Toby, the community manager.

[Lana04]

I’m currently experiencing this problem and it is stressing me out like crazy can anyone help ASAP ???

[MI5]

@Lana04 

All we can offer are alternative ways to pay Guide: How to Pay Your Bill (Contract) 

[Lana04]

I have literally tried everything

[MI5]

Have you tried calling customer service?
202 from your phone around 8.00am is the best time to call.

[pgn]

The MyO2 app let's you associate a valid card with your account, and it works quit well (card wallet, I think it was called) - it works, once the card has been validated. I use an Amex card this way. Payment each month is as simple as entering the card's CVV digits, looks like the below:

Not sure if this is covered in the Guide linked above, must check. 

Best way is alway Direct Debit, it must be said. 

[Cleoriff]

---

@pgn wrote:

The MyO2 app let's you associate a valid card with your account, and it works quit well (card wallet, I think it was called) - it works, once the card has been validated. I use an Amex card this way. Payment each month is as simple as entering the card's CVV digits, looks like the below:

Not sure if this is covered in the Guide linked above, must check. 

Best way is alway Direct Debit, it must be said. 

---

@pgn  In my guide it says this "Or via the My O2 app http://www.o2.co.uk/apps/my-o2"

It doesn't show pictures however as it would make the guide too big. (I already split it in two when it was for contract and PAYG...