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Can’t log in to o2 - No phone number

NoslepIvy
Level 1: Joiner
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Recently moved over from a different provider, gave o2 my PAC code, set up my contract, but now I cant get my e-sim.

 

To get my e-sim i need to log into o2, but to log into o2 i need a phone number.

 

The two provided on the login screen don’t work (both my phone number i would like to keep, and my temporary number they gave me) 

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MI5
Level 94: Supreme
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@NoslepIvy 

Too many issues with esims so you would be best advised to stick with a physical sim.

Either way, go in store with photo ID and they will sort you out.

Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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