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Can’t hear on phone when I answer unless it’s on speaker

Meow1
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on ‎08-02-2021 19:08

on ‎08-02-2021 19:08

If anyone can help please, when I receive a call I can’t hear them unless it’s on speaker ? Not sure what’s happening!
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Meow1
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on ‎08-02-2021 19:11

on ‎08-02-2021 19:11

Please can anyone guide me re above
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jonsie
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on ‎08-02-2021 19:12

on ‎08-02-2021 19:12

Do you have a cover on the phone

Try cleaning the speaker port gently with a pin

Reboot the phone

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎08-02-2021 19:13

on ‎08-02-2021 19:13

@Meow1 

Unless you have something covering the earpiece, it would suggest it is faulty (is volume turned up full when on the call?).

Contact the phone manufacturer for a diagnostic check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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