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Can't get text messages

Frances21
Level 1: Joiner
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on ‎09-07-2022 13:03

on ‎09-07-2022 13:03

I'm having difficulty sending messages and emails 

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Frances21
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on ‎09-07-2022 13:06

on ‎09-07-2022 13:06

Can you help me 

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MI5
Level 94: Supreme
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on ‎09-07-2022 14:08

on ‎09-07-2022 14:08

@Frances21 

Some tips here Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎09-07-2022 19:42

on ‎09-07-2022 19:42

And your e-mail problem, @Frances21, is more likely to do with data setting on your phone, once you have followed the guidance above for text message

Also make sure your phone iss current with updates and that it has been rebooted recently. Good Luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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