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My Samsung S10e is missing a WiFi toggle.

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Dabble
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on ‎09-07-2022 17:23

on ‎09-07-2022 17:23

Samsung say it's a network issue but I can't find any reference to how to get it switched on. I have checked compatibility and it says yes, compatible but no guidance on what I need to do to make it available for my phone. Any ideas anyone? Thanks in advance.

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MI5
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on ‎09-07-2022 17:37

on ‎09-07-2022 17:37

@Dabble 

You need to contact O2 to turn on wifi calling on your account.

Once they have done that, you can turn it on in your MyO2 and then reboot your phone to get the settings in your menu.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎09-07-2022 17:37

on ‎09-07-2022 17:37

@Dabble 

You need to contact O2 to turn on wifi calling on your account.

Once they have done that, you can turn it on in your MyO2 and then reboot your phone to get the settings in your menu.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dabble
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on ‎09-07-2022 19:57

on ‎09-07-2022 19:57

Thank you MI5, I shall give that a go.

 

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MI5
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on ‎09-07-2022 21:14

on ‎09-07-2022 21:14

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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