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Can't dial or hear unless on loud speaker

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Annie3kids
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on ‎04-08-2018 00:06

on ‎04-08-2018 00:06

I have a Samsung Galaxy J3 and I can only speak with anyone if I have it on loudspeaker.

 

I can receive calls - the phone rings - but when I pick up I hear nothing.  It has to be on loudspeaker.  Can anyone suggest what I can do to correct this - it suddenly happened in the middle of a conversation.

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MI5
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‎04-08-2018 00:08 - edited ‎04-08-2018 00:10

‎04-08-2018 00:08 - edited ‎04-08-2018 00:10

Sounds like your earpiece speaker has failed.
Sometimes just rebooting the phone might fix it but if not, speak to Samsung for repair.

https://www.samsung.com/uk/support/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎04-08-2018 00:08 - edited ‎04-08-2018 00:10

‎04-08-2018 00:08 - edited ‎04-08-2018 00:10

Sounds like your earpiece speaker has failed.
Sometimes just rebooting the phone might fix it but if not, speak to Samsung for repair.

https://www.samsung.com/uk/support/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-08-2018 00:41

on ‎04-08-2018 00:41

make sure there is no fluff or lint stuck in the earpiece too.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎06-08-2018 13:01

on ‎06-08-2018 13:01

Hi @Annie3kids, and welcome to our forum!

 

Did you get a chance to check the advice @MI5 and @jonsie shared above? Let us know how you're getting on with this slight_smile

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