
on 18-04-2016 14:39
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on 18-04-2016 14:39
I think this has been answered before but the 'solution' doesn't work?
I just need to change my direct debit details but when I go on my O2 there is no 'payment details' tab? If I click on the bills section I just get told what my bill is and to make a payment, nothing to actually change my details? I've been going in circles for the past hour and O2 chat were about as helpful as a bag of spuds. I don't want to spend another hour on the phone to change something so simple.
Please help 😞 x
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18-04-2016 14:43 - edited 18-04-2016 14:44
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18-04-2016 14:43 - edited 18-04-2016 14:44
@Anonymous If you're referring to Live Chat, don't go there. Call customer service on 202 from your phone. Do not trust Live Chat with anything to do with account details.
If you doubt what I'm saying, take a look at this thread posted earlier today.
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-account-details/m-p/965405
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18-04-2016 14:43 - edited 18-04-2016 14:44
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18-04-2016 14:43 - edited 18-04-2016 14:44
@Anonymous If you're referring to Live Chat, don't go there. Call customer service on 202 from your phone. Do not trust Live Chat with anything to do with account details.
If you doubt what I'm saying, take a look at this thread posted earlier today.
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-account-details/m-p/965405
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18-04-2016 14:51 - edited 18-04-2016 14:52
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18-04-2016 14:51 - edited 18-04-2016 14:52
Have you tried here ?
https://mymobile.o2.co.uk/?disambiguation_id=fcbfceb7-c1c7-4082-9e59-e0a75a5ab28b
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-04-2016 14:53
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on 18-04-2016 14:53
If you are not seeing this then you need to call customer service, please don't use live chat.

on 18-04-2016 15:00
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on 18-04-2016 15:00
Thanks anyway guys! X
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on 18-04-2016 15:28
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on 18-04-2016 15:28
@Anonymous wrote:
Yeah I don't trust live chat, didn't give out my login details when asked. I've clicked on the links provided and I just end up on the homepage even though I'm logged in. Looks like I'll have to call them :/.
Thanks anyway guys! X
Hi @Anonymous, hopefully customer services will be able to quickly switch over your direct debit date. Please come back and let us know how you get on.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 18-04-2016 15:34
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on 18-04-2016 15:34
@Anonymous wrote:
I've clicked on the links provided and I just end up on the homepage even though I'm logged in. Looks like I'll have to call them :/.
Thanks anyway guys! X
Just a thought....if you logged directly into the Community website then I don't believe that log in works by switching to the O2 website, you need to log in again.
But if you log into O2 website you can switch to the Community website.
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on 18-04-2016 15:45
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on 18-04-2016 15:45
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-04-2016 16:40
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on 18-04-2016 16:40

