Can't cancel iWatch extra

[samwardill]

I bought an iWatch (from another retailer - not O2). When I set up the iWatch (which is cellular enabled) I was prompted to add a data extra for £5 / month via O2. I did this.

I decided to send back the iWatch so I need to cancel the data extra. The extra shows as Sync 1under my phone number on my account on the O2 website.

The O2 customer service team did not have a clue how to do this. I was passed from agent to agent twice (i.e. three people). None of them could help. What to do?

I have the chat transcript and happy to PM it to someone from O2.

[Cleoriff · Accepted solution]

@samwardill 

The only guide we have on Cancellation is this. Guide: Cancelling Your Contract 

If there is nothing to help you then contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am