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Can’t afford bill

Help4211
Level 1: Joiner
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on ‎01-07-2024 18:26

on ‎01-07-2024 18:26

Had my bill through and it’s double I paid last month now I have to pay over 100 this month I have no idea why and really can’t afford that . I’m freaking out please help 

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MI5
Level 94: Supreme
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on ‎01-07-2024 18:30

on ‎01-07-2024 18:30

@Help4211 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎01-07-2024 18:31

on ‎01-07-2024 18:31

I suggest you contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

B

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
Level 66: Unequalled
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on ‎02-07-2024 10:07

on ‎02-07-2024 10:07

Your bill should explain what the charges are for @Help4211 .

Guide: My O2 - Website  

Guide: My O2 App 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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