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Level 30: Meditator
Posts: 5,200
Registered: ‎03-08-2018
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Can O2 block all premium rate calls?

Hi ~ I would welcome advice regarding scam or other slippery method of putting on premium rates on to my mobile.  Can I get O2 to block all these?

Thanks 



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Posts: 91,355
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Registered: ‎14-01-2013

Re: Can O2 block all premium rate calls?

[ Edited ]

Hi @TallTrees

Yes you can to some extent. You can ask customer services to place these bars on your account

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

Other bars available are found here

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903

 

Other helpful info here

https://community.o2.co.uk/t5/How-to-Guides/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-st...

 

And here

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

*The Game Is On*

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Level 30: Meditator
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Registered: ‎03-08-2018

Re: Can O2 block all premium rate calls?

Thanks @Cleoriff

Very helpful of you I am working my way through "what I can do" to mitigate headaches for futureLOL



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Registered: ‎14-01-2013

Re: Can O2 block all premium rate calls?


@TallTrees wrote:

Thanks @Cleoriff

Very helpful of you I am working my way through "what I can do" to mitigate headaches for futureLOL


Well all of the above should help @TallTrees. Particularly having those bars placed on your account. Only customer services can do this so you will have to call them https://www.o2.co.uk/contactus

Best of luck wink

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Level 30: Meditator
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Registered: ‎03-08-2018

Re: Can O2 block all premium rate calls?

I am going to do this shortly ~

Most obliged @Cleoriff  

Got to start somewhereThinking



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Level 30: Meditator
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Registered: ‎03-08-2018

Re: Can O2 block all premium rate calls?

Hi @Cleoriff

phoned customer services ~

done ~ Bar to Direct to Bill Debits

done ~ Premium Bar 

 

waiting for o2 text confirmation ~  whenever that may be.

 

Working at as much as possible without going "over-board" relieved



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Posts: 91,355
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Registered: ‎14-01-2013

Re: Can O2 block all premium rate calls?

Good to hear @TallTrees

Also from the time you posted and then contacted customer services, I gather you didn't have to wait long for them to answer and apply the bars. So a big heads up to CS. wink

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Level 30: Meditator
Posts: 5,200
Registered: ‎03-08-2018

Re: Can O2 block all premium rate calls?

Hi @Cleoriff

called on my mobile 202 

Customer services answered about 1 minute

answered security question ~ seemed to understand what I required ~

I asked to Bar all Direct to Bill Debits

and Premium calls Bar 

I checked again with the Customer Service Agent and confirmed it 

Cus.Ser. said they will text confirmation

YES EXCELLENT  ~ still awaiting Text though.

It would be nice if it could be marked on my O2 Account as a reminder and information.

Will confirm about text so that you know I got one and when

 



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Level 30: Meditator
Posts: 5,200
Registered: ‎03-08-2018

Re: Can O2 block all premium rate calls?

Still no confirmation text 😟


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Level 30: Meditator
Posts: 5,200
Registered: ‎03-08-2018

Re: Can O2 block all premium rate calls?

Still no text confirmation ~