Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎02-08-2019
Accepted Solution

Can I do this?

Hi,

I’m currently 10 months into my 36 month refresh contract with 02, I have an iPhone XS and have always been an Apple user but honestly the battery life and lack of technological advancement from Apple has me wanting to change to android. If I was to sell my iPhone XS to music magpie as an unlocked device (I have already got confirmation from 02 it’s unlocked not long after I got the phone through my 02 app) could I sell it to them, use the money to buy another phone and keep paying my contract as normal?

Thanks in advance
Posts: 69,682
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Can I do this?

You can as long as you carry on paying the contract.

However, technically, the finance company still own the phone unless you pay it off in full if you are on a Refresh contract.

Posts: 87,529
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Can I do this?

@TriggerFail 

We can't advise that you do that as the refresh T&C's state you must pay off the device plan before you sell it, however, you could use the money to pay it off immediately and then upgrade to a new phone on refresh.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎02-08-2019

Re: Can I do this?

Thanks for responding

Its a shame but I do understand that, I would happily do that but at best I’d get £600 for my device and there’s still nearly £800 owing
Posts: 69,682
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Can I do this?

O2 would know that you changed device as the IMEI number would be registering on your account so you do need to make sure you do it the correct way.

Level 1: Joiner
Posts: 3
Registered: ‎02-08-2019

Re: Can I do this?

Thanks for the responses, unfortunately I’ll just have to wait until my device becomes worth more than the buyout, don’t want to cause issues with my contract
Level 15: Gaining a Reputation
Posts: 710
Registered: ‎22-04-2017

Re: Can I do this?

I know it in TC not to but I did sell my s9+ in March and not had no probs
Posts: 69,682
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Can I do this?

Well we can't actually advise anyone to do that....