Call scheduled today at 12:00pm

[Paco]

I was trying to place a new order - upgrade- for the number (REMOVED)

I ordered the iPhone 14 Pro like new- 256 GB - Like New and we went through all the steps (more than 90 minutes), at the end the assistant told me that to complete the credit checking somebody will call me today at 12:00pm, but nobody has called me yet.

Could you please help?
Thanks and best regards,

Francisco Martinez

[Bambino]

@Paco This is not O2. This is a customer community and can be viewed by anyone. Remove your number or you run the risk of being spammed or scammed. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your number.

You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
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