COVID-19

[Joanna11]

Hello there

My name is xxxxxx xxxxxx and So just let you know that im not working for 2 weeks cuz of COVID-19 so i dont know how long will it takes back to work... still wait to hear fron goverment and UC to get paid.... if u can hold the frozen payments for 2 months cuz i didnt get paid.. please let me know thanks 

regards

joanna 

[mod edit: please do not post personal information on the public board. Thanks!]

[O2Lorna]

hi Joanna,

This is a public forum please edit your post to remove your phone number, You need to contact o2 payment mangement team

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[gmarkj · Accepted solution]

@Joanna11 you need to edit your post and remove your phone number. This is a public forum and anyone can see it.
You will need to call customer services to discuss your situation. This may take some time as they are very busy (as you might expect) so it might take a while.
Some advice here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Joanna11]

thanks

[djbsuffolk]

Be prepared to be cut off a few times - but if you stick with it you'll get through eventually - I think the earlier in the day you try the better