Business Contract

[Anonymous]

Hello,

I need some help, last September i buy O2 Sim with Top-up. In October i went to a Leamington Spa O2 Store and asked the staff for a pay monthly contract, beacause with top-up internet was very expensive. But, i don't know why the staff give me a 12 m. business contract to sign...i don't have any business...English is not my mother tongue and i have some difficult to understand some things in the contract. I trusted in the staff. But now as a business contract and for example: i can't pay my bills in the store and do others things like that, Wich are more easy to do.

Thank you very much.

[jonsie · Accepted solution]

You need to ring 8002 free from your mobile and discuss it with them. If your English isn't too good, have an English speaking friend or family member with you who can talk to them on your behalf once you have passed security.

You should delete your mobile number as this is a public forum and customer service won't read your post here.

[version7point0]

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@Anonymous wrote:

 i can't pay my bills in the store and do others things like that, Wich are more easy to do.

Thank you very much.

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O2 do not take bill payments in store no matter if you are on a consumer or business contract. 

The only difference you should notice is if you need to adjust boltons, which based on the tariffs these days you should not need to do very often.

Were you not advised that it was a business contract at the time, if not, then that is misrepresentation, I would speak to customer services and ask to escalate the matter.

[Anonymous]

I would like that you talk with costumer service, beacause i only ask the staff for a pay monthly contract and nobody tell me that is a 12 months business contract...Thank you

[adamtemp64]

this forum is all customer based you need to resolve this through 8002 and have someone that can help you discuss the issue on your behalf

[Anonymous]

This is something you need to do yourself or with a friend via 8002 we cannot speak to customer services for you and they don't read this forum