Broken sim port 02 mycare

[Anonymous]

Hi all I recently damaged my sim tray holder on my bb torch 9800 I've been a loyal O2 customer for 12 years so I had no hesitation in ringing 02 and was giving a Job ref number and sent my phone of recorded delivery (£6:35) assuming all would be fine until I recieved the following email
Your handset has successfully reached our repair centre.

The assessment by our repair centre is completed by following the
warranty guidelines set by Blackberry. Our engineers have assessed your
handset and the faults are not covered by warranty due to damage - Sim
reader has been damaged ( 4 pins have been broken ).

The cost of a reconditioned replacement is £125.00 which can be added to
your next month?s bill. Alternatively, if you have insurance you can
choose to decline the quotation and we would return the handset to
yourself in order to proceed with an insurance claim.

If you choose to decline the quotation we will be able to return the
handset back to you without repair.
Please reply to this email confirming your choice.

Kind regards
O2 Returns & Repairs

To say I was shocked was a understatement as my friend had a similar problem and Vodafone simply replaced the sim tray for a £20 fee !!! £125 I mean my phone is probably not even worth that !! Could somebody please tell me what other solution I could have as I can't afford that and where's the customer loyalty here?? I'm currently in the process of emailing them to return my phone unblemished as it was when I sent it but I'm very angry and frustrated with 02 and thinking of changing networks and taking my friends and family somewhere to a network that respects loyalty after all the thousands of £ spent in over a decade with there service

[jonsie]

Get the phone back and either send it to Blackberry for a more realistic price or take it to your local independent repairer for a quote.

[Anonymous]

Cheers jonsie for quick reply I think il take your advice as £125 would buy me the phone 😮 lol

[perksie]

It looks as if they're offering you a complete replacment phone for that money.

You could always send it to Blackberry or another repairer instead, I don't know what loyalty has to do with it.

[MI5]

The £125 is the cost of an out of warranty swap with BB, it's not a quote for repair. As above, your local repair shop would do it for a lot less....

[Anonymous]

Loyalty has to do with me spending thousands over a decade I would say any company who had 12 customers would call that loyalty and cheers for the comment I don't know to be honest if that's what there offering as I showed the email in my post and they haven't got back to me

[Anonymous · Accepted solution]

If you have insurance and you have an incident date you could always try claiming on that?

But, as mentioned aboe, if it's now out of warranty you should try independent repairers and cross your fingers for a cheaper quote!

[Anonymous]

Cheers mi5 why would 02 not replace or repair the sim port for a nominal fee ? And have you any idea how much a local retailer would charge?

[MI5]

Its not a difficult job on a BB so I wouldn't expect more than 30 mins work and £5 for the SIM tray.... I assume O2's repairers are not set up to do out of warranty repairs hence the quote for a replacement phone....?

[Anonymous]

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@MI5 wrote:
Its not a difficult job on a BB so I wouldn't expect more than 30 mins work and £5 for the SIM tray.... I assume O2's repairers are not set up to do out of warranty repairs hence the quote for a replacement phone....?

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As far as I am aware - they are very limited in what they can do with blackberries. Can't remember why though.