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Bolt on issue

AshtonCo46
Level 1: Joiner
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on ‎20-10-2024 08:12

on ‎20-10-2024 08:12

Hi, I’m abroad at the moment. I’ve just purchased a bolt on for extra data, which I had only purchased one bolt on. £18.50 for 5GB. You have charged me for three bolt ons. Is there anyway that this can be changed ? Obviously. I’m happy to pay for one because this is what I had asked for 

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Enlli
Level 67: Unsung hero
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on ‎20-10-2024 08:26

on ‎20-10-2024 08:26

Not here I'm afraid as this is a customer to customer Community with no access to accounts

You will need to speak to O2 direct or use the social media links in this guide

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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AshtonCo46
Level 1: Joiner
In response to Enlli
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on ‎20-10-2024 08:33

on ‎20-10-2024 08:33

Thanks anyway, wasn’t too sure to what I was messaging. Will contact 02 once I’m back in the UK, thanks for your reply👍🏻

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