Bolt on data not rolling over!

[Mb30]

Topped up with 4gb on the 13th, bill renews on the 27th, checked on the 26th still over 1gb left, come the 27th it just reset back to my normal allowance without rolling anything over. Have spent over an hr and a half on the phone this morning talking to the people in foreign call centres and still nothing resolved has anyone got a number that will put me through to an English call centre?

[MI5 · Accepted solution]

@Mb30 

All numbers we know to try here Guide: Coronavirus Community Help and Support 

[Marjo]

Hi there @Mb30 sorry to hear you were having issues with your bolt on earlier. Did you manage to get this resolved since you last posted?

[Mb30]

not really, no. I was told someone would ring me on Tuesday but nothing. Is there anyway Someone can get in touch with me?

[MI5]

@Mb30 

We had a similar issue this week and customer service had to reactivate the bolt on.

@O2Kyle @O2Daniel 

Can you look at this too please?

[O2Daniel]

Hi, Thank you for the tag @MI5 @Mb30, I will private message you, and we can take a look further into things for you.