Blue light discount won’t work

[Charlotte4]

So I used my payslip as evidence and it’s been confirmed with my blue light card I’m elegible for it however when choosing the phone number it says my iPhone 12 pro isn’t valid for this discount ?

[MI5]

@Charlotte4 

The 12 Pro is currently on the list of excluded devices, sorry 

https://www.o2.co.uk/open

[MI5]

O2 Open Excluded Devices

Our O2 Open discount is currently not available on these devices: Apple iPhone 12 Pro 5G, Apple AirPods 2019, Apple AirPods Pro, Apple Watch Series 6, Apple Watch SE, Apple iPad 8th Generation, Apple iPad Pro 12.9 inch 2020, Apple iPad Pro 11 inch 2020, Apple Watch Series 5, Samsung Galaxy Z flip and Samsung Galaxy S20 Ultra 5G 512GB (discount is available on Samsung Galaxy S20 Ultra 5G 128GB), Samsung Galaxy Buds Live, Samsung Galaxy Watch3 (Bluetooth and 4G connected) and Samsung Galaxy Watch Active2 (4G connected).

[Charlotte4]

What?!! They told me it was in the shop when I went. Hence why I bought the phone ? They checked on their own 02 phone thing and said oh it’s just come up and their now doing I phone 12 pro 😞

[MI5]

Seems not right now @Charlotte4 

If they know something in store that we don't know and that isn't yet on the website, keep checking the link I gave you to see if it updates.

[Charlotte4]

Thank you. It’s even more frustrating knowing I can’t go and speak to them in 02

[MI5]

@Charlotte4 

You do it all online anyway.

If they lift the restriction, it will work online Guide: O2 Open & Friends and Family discounts - How to sign up 

[jonsie]

By the time the phone is on the allowed list you will be past the 28 day qualifying period and so you won't then be eligible

Disgraceful when a £1,000 phone and poor value tariff leaves you with a sour taste in your mouth