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Blocked account so can't contact support

BleuAJ
Level 1: Joiner
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Registered:
Due to the ongoing Corona Virus pandemic I'm unable to pay my bill until the 20th of this month. My phone and services have now been blocked so I can't even call the payment team to discuss this. I work for a charity that supports unpaid carers so my work is particularly important and needed right now! I'm working from home so need my phone to support the people that need it. If I can't use my phone, I can't work. Therefore I won't get paid, therefore I won't be able to pay my bill until the country is no longer in lockdown...and that will only be possible if I don't get sacked due to not being able to work right now. Due to the current situation 02 live chat is not available and the support email address isn't being managed either. If anyone can advise how I can contact 02 right now, without a working phone, I'd really appreciate it. Many thanks, BleuAJ!!!
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MI5
Level 94: Supreme
  • 143452 Posts
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Registered:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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BleuAJ
Level 1: Joiner
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Thank you so much for this MI5....I should have looked at this before posting on here. Thank you 😊
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MI5
Level 94: Supreme
  • 143452 Posts
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  • 27490 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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