Bills

[Sel_x]

I have made a payment today it has been taken out of bank and it has not updated on the system. The system is saying I owe £180? Unsure why this is as my usual bill is just under £80. My phone has been cut I need this issue resolved asap. 

[MI5]

@Sel_x 

It can take up to 48 hours to upfate.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Contract) 

[Sel_x]

I cannot contact them because they have cut my phone. It keeps going to the payment line which I have already paid :-(. Thanks for your help. 

[madasaf1sh]

@Sel_x 

Use a different phone or Skype and call them on the number provided already 

[MI5]

Try harder

[Oxonian]

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@Sel_x wrote:

I cannot contact them because they have cut my phone. It keeps going to the payment line which I have already paid :-(. Thanks for your help. 

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This might help @Sel_x :-

Guide: A Guide to Skype