on 11-04-2020 08:12
on 11-04-2020 08:14
on 11-04-2020 08:16
on 11-04-2020 08:16
If you are on Contract, check out your bill on MyO2 website first, @Lucy25.
If you see something you don't remember signing up to, then a call to O2 is necessary.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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You can try calling O2 using Skype on 0800 032 1402
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 08:15am.
Good luck.
on 11-04-2020 08:20
on 11-04-2020 08:20
If you check in My O2 it will show what it's for. https://mymobile.o2.co.uk
Also, in case you have signed up for a service inadvertantly then follow this advice
See community help here:
And O2 advice here…
https://www.o2.co.uk/help/account-and-billing/premium-service-checker
and this site will to help you get your money back…
You should also ring Customer Service and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers
Veritas Numquam Perit