Bills

[Anonymous]

I am on a tariff that gives me 300 anytime, any network free minutes. I am quite sure I did not use my allowance last month but got billed £4.71 for one call of 12 minutes on 31st January. The actual bill oes not show me how many of my 300 minutes I used last month. Am I being overcharged?

John. 

[Anonymous · Accepted solution]

Look in your myo2 for a breakdown of the charges or contact customer service as we cannot access accounts here

http://www.o2.co.uk/contactus

[MI5]

You can drill down to the detail in the billing section of your MyO2 http://www.o2.co.uk/myo2 but also look in the section for additional charges or things you've bought as it may be a charge for something outside of your allowances.

[jonsie]

More than likely it is a nuber not covered by your allowance. You can check your bill or the phone logs for that particular number.

http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

[Anonymous]

I think I worked out the reason for my unexpected charge - the call I was charged for was to the Isle of Man, which O2 obviously thinks is a foreign country and therefore billed me accordingly. 

[jonsie]

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@Anonymous wrote:

I think I worked out the reason for my unexpected charge - the call I was charged for was to the Isle of Man, which O2 obviously thinks is a foreign country and therefore billed me accordingly. 

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Yes that would certainly explain it. 

[MI5]

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@Anonymous wrote:

I think I worked out the reason for my unexpected charge - the call I was charged for was to the Isle of Man, which O2 obviously thinks is a foreign country and therefore billed me accordingly. 

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Unfortunately the rules for calling the Channel Islands and IoM changed some time last year or maybe even the year before.

[chrisymon]

Could of been an out of tarriff call ie 0845 0843 number which is not included in your 300 mins as its a service number

[jonsie]

Nope it was an IOM  number. ...

[MI5]

Sure was