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Anonymous
Posts: 0

Billing

ok so they blocked my phone until I paid the bill,paid the bill and still can't use the phone what's going on any help much appreciated
Posts: 89,237
Topics: 536
Solutions: 11,632
Registered: ‎04-04-2012

Re: Billing

Contact CS for account related issues as we can't help on here
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 71,825
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Registered: ‎04-01-2009

Re: Billing

Set up a direct debit too so save having the problem again.

Anonymous
Posts: 0

Re: Billing

Oh dear another blocked account issue.

Level 64: Magistrate
Posts: 12,904
Registered: ‎31-03-2010

Re: Billing

As @jonsie said in the other nearly identical thread earlier today, if O2 weren't so lax in allowing customers to stop their Direct Debit to pay by another method, this would not be happening. It should be a very simple rule. If you want to take out a monthly contract with O2, you either pay by Direct Debit, and only by Direct Debit, or you can't have a monthly contract. If that's not convenient for some, then use Pay & Go. It would also stop all the bad markers being put on people's credit ratings. End of.

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: Billing

Charges abroad - why don't O2 make it clear that text messages abroad cost 40p per 160 characters NOT 40p per text message. There is no mention of this on the website, when we speak to CS their reply is 'it's always been like that'!!!!!!

This may cut down on calls from annoyed customers.

But thanks for the £10 'good will gesture'.............this will massively help paying my unexpected £116 bill.

 

Thanks O2, great customer service as always.

 

 

Level 64: Magistrate
Posts: 12,904
Registered: ‎31-03-2010

Re: Billing

Did you look here before you went abroad? http://international.o2.co.uk/internationaltariffs/travelling_abroad

I DO NOT WORK FOR O2

Posts: 89,237
Topics: 536
Solutions: 11,632
Registered: ‎04-04-2012

Re: Billing

One text is 160 characters so I'm not sure what your concern is....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎06-12-2008

Re: Billing

It's always been 1 SMS message = 160 characters so if you write a message longer than that it get's broken up into 160 character chunks, or if it's long enough it gets converted to MMS.

 

iPhone 11 Pro (O2), Note 8 N950F(EE),Note 8 N9500 (3,GiffGaff), iPad Pro LTE (EE), .

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Posts: 71,825
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: Billing

£116 bill for not understanding how sms works.