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Ok1
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on ‎28-05-2020 14:19

on ‎28-05-2020 14:19

I can’t pay the bill
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MI5
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‎28-05-2020 14:22 - edited ‎28-05-2020 14:22

‎28-05-2020 14:22 - edited ‎28-05-2020 14:22

@Ok1 

Contact payment management Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

These guys can give you more time to pay but you may still be cut off as it is an automated system process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Ok1
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on ‎28-05-2020 14:20

on ‎28-05-2020 14:20

I need help for paying my bill
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MI5
Level 94: Supreme
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‎28-05-2020 14:22 - edited ‎28-05-2020 14:22

‎28-05-2020 14:22 - edited ‎28-05-2020 14:22

@Ok1 

Contact payment management Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

These guys can give you more time to pay but you may still be cut off as it is an automated system process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎02-06-2020 14:43

on ‎02-06-2020 14:43

Hey @Ok1 , as it's been a few days since you posted, I hope you managed to get in touch with Payment Management ok in the end with the info above from @MI5 !

Let us know if you had any additional questions about paying your bill. We have a payment guide here as well in case it's helpful with your query. slight_smile

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