on 02-07-2024 22:57
on 02-07-2024 23:01
This is not O2. This is a customer community.
You need to speak to the Payment Management Team on 0800 902 0217/0800 032 5302
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
on 03-07-2024 08:21
You will find that you have one charge for standard and one for premium.
A bug in the system has not deleted the premium charge from O2 managed accounts (due to a Disney pricing structure change).
Cancel the one you don't want and get the other charge refunded.