Billing error
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on 02-07-2024 22:57
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on 02-07-2024 23:01
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on 02-07-2024 23:01
This is not O2. This is a customer community.
You need to speak to the Payment Management Team on 0800 902 0217/0800 032 5302
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
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on 03-07-2024 08:21
You will find that you have one charge for standard and one for premium.
A bug in the system has not deleted the premium charge from O2 managed accounts (due to a Disney pricing structure change).
Cancel the one you don't want and get the other charge refunded.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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