Billing Notification

RivalC70 · ‎18-05-2020

I've been given a "Your O2 Bill is ready" e-mail despite cancelling my contract last month and paying off that month's bill. On the website, it doesn't show the Current Balance, Tariff or My O2 Rewards as they're all not available. I'm assuming it's because it's been cancelled back but I still got a notification a few days ago despite that.

Am I still expected to pay for it or?

MI5 · ‎18-05-2020

@RivalC70

You need to pay for any usage after your last bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

RivalC70 · ‎18-05-2020

I changed to another provider as soon as I cancelled my contract and paid my last bill. If I click on my account, it won't display my usage.

MI5 · ‎18-05-2020

It won't once account is cancelled anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

RivalC70 · ‎19-05-2020

I've contacted O2 eventually and they said that my number was still active despite my new network messaging me that the transfer worked successfully and there was no problem on their end. *Edit* - The transfer happened on the 9th of April and made the switch to my new networks sim card that day. My last bill went up to the 15th of April which I paid and didn't use any o2 data afterwards as I switched over.

LukasB · ‎22-05-2020

Hey @RivalC70 did you get this issue sorted or are you still having troubl with this?

→ COVID-19 support - Help and support from O2 during the lockdown
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RivalC70 · ‎26-05-2020

Yes, it's been fixed. The contract was supposed to auto cancel but due to reasons not explained, it had to be manually disconnected. I'll see if it actually worked in a few days.

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